Refund and Dispute Policy

Introduction

At Skein (Skein Digital Ventures LLC, the Company, "we", "us", or "our"), we strive to provide high-quality digital presence management services through Shorti.es. We understand that there may be occasions where you are not completely satisfied with our services. This Refund and Dispute Policy outlines the terms under which refunds may be issued and how disputes will be handled.

Payments

All payments and financial transactions for our services are conducted in United States Dollars (USD) only. By engaging our services, you agree to make payments in USD.

Refund Policy

Due to the nature of our services, which involve significant time and resources, refunds will only be issued under the following conditions:

• Subscription Cancellation: If you cancel your subscription before the start of a new billing period, you will not be charged for the upcoming period. Refunds for the current billing period may be considered on a case-by-case basis if the service was unavailable or significantly impaired.
• Service Failure: If Shorti.es fails to deliver the agreed-upon service within the specified timeframe without a valid reason, a partial or full refund may be considered based on the circumstances.
• Duplicate Charges: In the event of duplicate or erroneous charges, we will issue a full refund upon verification.

Refunds will not be issued for:

• Change of mind after the subscription period has commenced
• Delays caused by user actions or inactions
• Requests for features or services outside the scope of the subscription
• Service that has been available and used as per the subscription terms

Dispute Resolution

In the event of a dispute, we are committed to resolving the issue in a fair and timely manner. The following steps outline our dispute resolution process:

1. Initial Communication: The user should contact us with detailed information about the dispute within 14 days of the issue arising.
2. Review: We will review the dispute and respond within 7 business days with our findings and proposed resolution.
3. Negotiation: We will work with you to negotiate a mutually acceptable resolution. This may include revising the service, offering additional features, or providing a partial refund.
4. Mediation: If a resolution cannot be reached through negotiation, the dispute may be referred to mediation, with both parties agreeing to participate in good faith.

Final Notes

By engaging our services through Shorti.es, you agree to this Refund and Dispute Policy. This policy is designed to protect both the user and Skein, ensuring a fair and professional working relationship.